Email Bookings@GrayLineMiami.com or call us at 786-235-2775 to cancel your Gray Line reservation and we will gladly consider your request. Cancellations can be taken over the phone and/or via email. It is always recommended to ask your Gray Line Miami representative for a cancellation confirmation email.
Cancellations less than 24 hours before the tour: 100% cancellation fee. (Select Tours)
- Rescheduling Fees are circumstantial to tour; Prices may vary
For cancellations within 24 hrs. due to any reason are to be reviewed; Reimbursement amount will be determined after investigation. Reimbursements are not guaranteed, and total reimbursement amount is at the discretion of the company. Cancellations and/or reimbursement requests are processed only during OPEN office hours.
Rarely, we may cancel a tour due to weather or other circumstance out of our control. If Gray Line Miami cancels the tour, you may choose between a rescheduling of the tour, a full refund or a credit towa